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Don't forget, we accept financial aid and scholarship funds in the form of credit or debit cards. Product Description. Learn more. What are my shipping options? The estimated amount of time this product will be on the market is based on a number of factors, including faculty input to instructional design and the prior revision cycle and updates to academic research-which typically results in a revision cycle ranging from every two to four years for this product. Pricing subject to change at any time.

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After completing your transaction, you can access your course using the section url supplied by your instructor. Skip to main content x Sign In. Sign in to shop, sample, or access your account information. Please review the errors highlighted below before resubmitting. The username and password you entered did not match any accounts in our file. Please try again. Sign In. Based on the research and consulting experiences of the authors, the text is organized in four parts: Part One: Understanding Services provides the historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations details topics such as managing capacity, demand and waiting lines, and service supply relationships; and Part Four: Quantitative Models for Service Management addresses forecasting and managing service inventory.

Each chapter emphasizes the theme of managing services for competitive advantage, which provides a focus for each management topic.


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The ninth edition maintains the engaging literary style of the prior editions, and makes extensive use of examples. Emphasis is placed on the need for continuous improvement in quality and productivity in order to compete effectively in a global environment. To motivate the reader, a vignette of a well-known company starts each chapter, illustrating the strategic nature of the topic to be covered.

Each chapter also has a preview, closing summary, key terms and definitions, service benchmark, topics for discussion, an interactive exercise, solved problems and exercises when appropriate, and one or more cases. The stages of building a service blueprint are further illustrated by visiting a San Francisco Giants baseball game.

It gives students mobile freedom to access their ebook anywhere, even offline, on their smartphone or tablet. Once chapters are downloaded, students can use the same tools that are available in the ebook and any notes or highlights they make in the ebook will sync across platforms. Instructors: share purchase options with students s.

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Managing Quality: Integrating the Supply Chain. Not Enabled.

Complete summary of lectures and literature - Health Service Operations Management

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Even though this is a Kindle app approved product you cannot use it on a laptop or desktop even with the Kindle app for example I have windows Only compatible on a phone or tablet version of the Kindle app. I received the wrong book. On the back cover there's a bar code tag written the title of the book that I needed but the book it totally different. How to get it replaced?

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Better than specs!! One person found this helpful. Awesome textbook, very informative and well written. Cant wait to start working in the industry. This is the worst textbook ever. It is all black and white, extremely dull, and therefore difficult to follow.

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Other textbooks have some color throughout or topics better separated or important things made highly visible. Everything about this book is like listening to a monotone professor until you hate life. There is definitely a lot of rambling where it isn't necessary and difficult topics are not explained in a way that is easy to understand.

I've never been more bored in any course. I can't wait for this semester to end. Go to Amazon. Feedback If you need help or have a question for Customer Service, contact us.

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